Teams at Sunward

Provides member-focused financial service in a credit union branch by processing routine transactions, opening deposit accounts, supporting consumer loan applications, and recommending products. Meets entry-level sales goals through needs-based conversations and occasional outbound calling. Educates members on digital banking, follows account-opening and compliance procedures, handles cash accurately, escalates exceptions, and refers complex needs to specialized teams.

Supervises consumer lending and loan-processing operations across auto, personal, credit card, and home equity products. Leads staff, manages workflow and performance, supports loan origination and underwriting, ensures regulatory compliance, develops lending policies and products, monitors risk, and maintains service and production goals. Requires strong consumer lending knowledge, leadership skills, familiarity with loan origination systems, and at least four years of related experience.

Administers business continuity, disaster recovery, incident response, and member complaint programs within the enterprise risk function. Conducts business impact analyses, maintains continuity and incident plans, coordinates tabletop exercises, tracks remediation, prepares regulatory and management reporting, and supports audits and examinations. Investigates complaints, identifies root causes, ensures regulatory compliance, and escalates high-risk issues. Collaborates with IT, Information Security, Compliance, Fraud, Legal, and business leaders to strengthen operational resilience.