Teams at Sunset Tower Hotel

Lead and manage the front desk team, hiring, training, scheduling, and coaching staff. Ensure excellent guest service, handle check-ins/outs and complaints, monitor cashier/audit procedures, implement upselling, maintain property knowledge, and coordinate with other departments to maximize occupancy and revenue.

Manage end-to-end payroll for hotel employees, oversee financial administration including reconciliations and budgeting, ensure compliance with California and federal employment laws, lead HR administration and training, conduct internal audits, and support department leaders on workforce planning and policy implementation.