Teams at Sunrun

Manages escalated customer issues as the primary point of contact, coordinating resolutions, site visits, documentation, signatures, and proactive communication. Partners with internal teams, executives, third parties, and prevention specialists to improve processes and customer outcomes. Requires detailed knowledge of solar agreements, billing, system and battery performance, strong communication, independent case management, and proficiency with workplace productivity and CRM tools.

Manage escalated customer issues as the primary point of contact, coordinating resolutions, site visits, documents, scheduling, and follow-up. Communicate proactively with customers, internal teams, and stakeholders while maintaining expertise in solar agreements, billing, system and battery performance. Analyze escalation feedback, support process improvements and training, solicit satisfaction feedback, and manage multiple cases and deadlines independently.

Generate residential solar leads through door-to-door canvassing, schedule in-home consultations for sales experts, track lead and appointment performance, attend team training, and educate homeowners about solar benefits. The role offers flexible scheduling, uncapped commissions, training, and career advancement. Candidates must be at least 18, self-motivated, willing to work evenings and weekends, and comfortable working outdoors and walking extensively in varied weather.