Teams at Sundial Software

Provides Tier 1 and Tier 2 help desk support for Microsoft 365, Windows, mobile devices, software deployments, installations, imaging, and troubleshooting. Serves as a customer-facing technical contact, manages tickets, documents resolutions, and develops knowledge base articles. The role requires strong customer service, independent problem-solving, endpoint security awareness, and limited guidance of other support personnel. It follows a hybrid schedule with at least 50% onsite work in Madison, Wisconsin, and requires lifting equipment up to 40 pounds.

Manage training and implementation activities for Wisconsin’s Child Support Modernization Project. Coordinate with organizational change, implementation, project, and training teams; develop and execute training and communication plans; track progress; facilitate stakeholder meetings; oversee training materials and resources; and provide regular status updates. The role is primarily remote but requires Wisconsin residency, CST availability, and occasional onsite work if needed.

Performs hands-on quality assurance testing for web applications, verifying user story acceptance criteria, UI consistency, functionality, data integrity, and system calculations. Collaborates with developers and business analysts, participates in Agile Scrum ceremonies, documents defects, provides clear testing feedback, and writes SQL queries in SQL Server Management Studio. The role also requires knowledge of QA methodologies, DevOps, technical documentation, and the full software development lifecycle.