Teams at Sun Life Financial, Inc.

Lead day-to-day operations and client relationships for the Oklahoma market, managing P&L, contract administration, client retention, staff supervision, compliance, and business growth. Drive service delivery, resolve issues, support benefit design and quality improvement projects, represent the company at events, and report market performance to senior leadership.

Design, test, support and deploy small-scale advanced technology solutions. Create and review test scripts, contribute to estimations and high-level solution design, drive test automation (regression suites), resolve technical QA issues, mentor juniors, and apply DevOps/Cloud practices and insurance-domain knowledge to ensure quality.

Lead regional client relationships and P&L management for DentaQuest accounts in the Denver market. Oversee staff, ensure contract compliance, drive retention and growth, negotiate amendments, support program design and quality improvement, and represent the organization at external events. Responsible for reporting, audits, and achieving financial and service targets.