Sun Life Financial, Inc. Benefits Overview

Provide primary support to small-group employer clients and brokers by researching inquiries, resolving service requests, conducting follow-ups, and coordinating with internal departments. Handle inbound calls initially, with opportunities to support email and web chat as experience develops. Maintain client-focused relationships, meet contact center metrics, adapt across technology platforms, work flexible shifts, and pursue continuous learning in group insurance.

Administer individual life insurance claims from notification through settlement. Responsibilities include communicating requirements to clients, processing claims within service levels, ensuring SOX and regulatory compliance, escalating risks, collaborating with Legal and Compliance, handling sensitive inquiries, and managing related transactions. The role requires organization, attention to detail, independent judgment, prioritization, and strong written and verbal communication. Training is provided, with opportunities for career development.

Leads Sun Life’s independent second-line technology resilience and recovery risk oversight capability. Establishes governance, standards, review processes, and challenge practices across disaster recovery, backup, cyber recovery, infrastructure, applications, and cloud environments. Oversees recoverability evidence, testing, RTO/RPO alignment, risk acceptance, remediation, regulatory readiness, and Board reporting. Builds and manages a specialized resilience team while partnering with operational resilience, business continuity, cyber, technology, audit, and business risk stakeholders.