Sun King Benefits Overview

Manages field collections and credit-risk processes for PAYG solar loans. Responsibilities include improving credit policies and processes, presenting reports and recommendations, implementing audit findings, conducting spot checks, investigating fraud, identifying default risks, collecting customer data, preparing field reports, and escalating red flags. The role requires advanced Excel skills, risk or compliance experience, fraud investigation ability, strong communication, and preferably banking or microfinance experience.

Manages field collections and credit-risk processes for PAYG products. Responsibilities include improving policies and procedures, implementing audit recommendations, conducting spot checks, investigating fraud, identifying default risks, collecting customer data, preparing field reports, and escalating red flags. The role also recommends improvements to customer payment processes and satisfaction while supporting the Credit Manager.

Leads Sun King Zambia’s countrywide training and capability function, managing training teams, standards, blended learning, dashboards, and performance improvement. The role translates regional strategy into training targets tied to sales, collections, agent certification, customer retention, and field quality. It requires cross-functional leadership, data-driven diagnosis, trainer development, commercial enablement, and extensive travel across Zambia.