Sumo Logic
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Benefits at Sumo Logic
Financial + Retirement
401(K)
Employee stock purchase plan
Performance bonus
Office Perks
Company-sponsored outings
Pet friendly
Free snacks and drinks
Health Insurance + Wellness
Dental insurance
Flexible Spending Account (FSA)
Health insurance
Life insurance
Vision insurance
Child Care + Parental Leave
Family medical leave
Culture
Flexible work schedule
Remote work program
Professional Development
Job training & conferences
Tuition reimbursement
Vacation + Time Off
Paid holidays
Paid sick days
Recently posted jobs
The Technical Success Engineer at Sumo Logic will provide enterprise-level support related to logging, metrics, SIEM, and cloud technologies. Responsibilities include managing customer support tickets, engaging with customers to resolve issues, documenting product enhancements, and producing Knowledge Base articles. The role emphasizes problem-solving, communication, and continuous learning in a dynamic environment.
As a Senior Technical Success Engineer, you'll provide enterprise-level support, troubleshoot and resolve technical issues related to cloud technologies, engage with customers, document products, and enhance support processes. You'll collaborate with engineering and management teams to improve service and customer satisfaction.
The Senior Technical Success Engineer will provide enterprise-level support to customers on technical issues, manage installation and configuration of Sumo Logic services, document product enhancements, and collaborate across corporate functions to improve customer interactions.
