Teams at Summit Broadband

Provide Tier 3 provisioning, maintenance and troubleshooting of broadband network infrastructure (Juniper, Ciena, Accedian, Nokia). Perform RFC2544 testing, RCA, config backups, upgrades, MOPs/RFCs, and participate in on-call rotation to ensure service quality and monitoring.

Serve as the primary contact for property management and boards of bulk communities to launch and retain Summit Broadband services. Manage customer experience, resolve escalations, attend community events, drive product penetration and contract renewals, use internal systems and NPS feedback, provide basic technical troubleshooting, maintain documentation, and support after-hours and travel-heavy (≈40%) regional responsibilities.

Designs and optimizes access-layer infrastructure (HFC, PON, XGS-PON), leads hardware refreshes and OSS/CPE provisioning projects, integrates automation and cloud, manages capacity forecasting, vendors, change control, and mentors engineering teams while supporting service activation and reliability.