Teams at SubBase

Own post-sale relationships for enterprise construction customers: drive onboarding, adoption, renewals, and expansion. Build account success plans, manage multi-stakeholder relationships, travel to job sites (25-35%), advocate internally, track account health, forecast renewals, and develop repeatable CS playbooks.

Own post-sale relationships for large enterprise construction customers: lead onboarding, drive adoption, manage renewals and expansion, run onsite QBRs and trainings (25-35% travel), advocate customer needs to Product/Engineering, forecast retention, track account health, and create repeatable enterprise CS playbooks.

Own post-sale relationships for enterprise construction customers, driving onboarding, adoption, renewals, and expansion. Act as primary customer advocate, run on-site business reviews and trainings, track account health, forecast renewals, and develop repeatable enterprise CS playbooks. Partner with Product, Engineering, and Sales to resolve issues and identify upsell opportunities.