Jobs at Studio McGee

Provides timely customer support by email and phone, resolves escalated issues, communicates order information, assists with manufacturer and carrier damage claims, and coordinates direct sales orders. The role collaborates with buying, fulfillment, and operations teams to maintain product and service quality. It requires strong communication, organization, independent judgment, customer-service experience, and a proactive approach. This is a full-time hybrid position requiring one to two days weekly at the Draper, Utah headquarters.

Serves as a cross-functional, business-facing technology problem solver. Analyzes workflows across physical-product operations and corporate departments, identifies process and system improvements, configures tools, designs AI-assisted automations, trains teams, documents solutions, and tracks adoption. The role translates business needs into practical solutions, scopes engineering work when needed, and helps departments independently manage improved processes.

Manage hard goods product development from allocation through ordering, including briefs, timelines, vendor communication, development tracking, quality standards, approvals, and sample handoffs. Collaborate with buyers, creative, sourcing, marketing, fulfillment, and customer experience teams to maintain accurate product information and execute merchandise strategies. Identify category opportunities, resolve development issues, improve processes, and support special projects.

Handles complex customer escalations across communication channels, maintains high-volume support quality, supports team leadership and process improvements, contributes to QA audits and coaching, maintains SOPs and training materials, and identifies recurring customer issues and workflow improvements. The role also provides Senior Team Lead backup and requires availability during major promotional periods and holidays.