Teams at StubHub

Leads complex POS and marketplace integration investigations, using SQL, Snowflake, logs, APIs, and Python to identify failures and seller impact. Configures integrations, reproduces defects, prepares actionable bug reports, validates fixes, and communicates resolutions to sellers and internal teams. Coaches technical support specialists, maintains troubleshooting guidance, and partners with Product Operations and Product on recurring issues and improvements.

Own the strategy and roadmap for StubHub’s personalization platform, including recommendation and ranking systems, fan taste modeling, and predictive lifecycle signals. Partner with Search, Discovery, CRM, Growth, and ML teams to deliver relevant consumer experiences, drive repeat purchases and lifetime value, and measure incremental impact through experiments and holdouts. Lead technical discussions, platform adoption, executive communication, and mentorship across the product organization.

Own consumer experience product initiatives for a global, two-sided ticket marketplace. Collaborate with engineering and design to translate business needs into technical requirements, prioritize features using analytics, manage software delivery lifecycles, and measure product outcomes. The role requires experience scaling AI-powered customer experiences with LLMs, improving automated interaction quality, balancing buyer and seller needs, and delivering reliable products across international markets.