Stevens Transport Benefits Overview

Manage dedicated logistics customer accounts, ensuring truckload coverage, service quality, and shipment performance. Serve as the primary customer contact, coordinate internal capacity and freight teams, track shipments, resolve delays and billing issues, validate EDI data, monitor carrier KPIs, and pursue additional freight opportunities. The role also supports account growth, retention, relationship building, business solicitation, and high-volume customer requests in a deadline-driven transportation environment.

Sources, screens, interviews, and hires CDL drivers while verifying driving records, criminal records, employment history, and regulatory compliance. Maintains candidate documentation, manages recruiting pipelines and reports, communicates throughout the hiring lifecycle, extends offers, and supports onboarding, orientation, and training. The role requires high-volume phone and email outreach, ATS proficiency, strong communication, organization, customer service, and knowledge of CDL and FMCSA requirements.

Coordinates reporting, scorecards, service plans, business reviews, action items, customer escalations, and cross-functional commitments for strategic accounts. Tracks owners, deadlines, risks, and decisions through completion; prepares executive-ready reports and presentations; supports implementations, service recovery, retention, and customer communication. Maintains project documentation and operational trackers while providing administrative and coordination support across customer success, sales, logistics, pricing, analytics, and related teams.