Teams at Step One Automotive Group, LLC

Guide customers through the vehicle purchase process from greeting and needs discovery through negotiation, financing handoff, delivery, and long-term follow-up. Meet monthly unit and profit targets, maintain high CSI scores, complete OEM and dealer training, execute accurate paperwork, and build repeat/referral business while complying with automotive retail laws.

Guide customers through the full vehicle purchase journey — greeting, needs discovery, demo, negotiation, finance handoff, delivery, and follow-up. Meet monthly unit, gross profit, and CSI targets; complete OEM/SOAG training and manufacturer certifications; execute accurate paperwork and title processing; introduce customers to service, build prospect follow-up systems, and maintain compliance with automotive retail laws.

Arrange vehicle financing and insurance, process and manage contracts and digital contracting, ensure regulatory compliance and accurate deal documentation, present and sell F&I products, train/support sales team, manage designated staff and performance, and meet dealership performance benchmarks.