Teams at Step Forward

Processes client appointments and energy assistance applications through an online portal, assists clients with submissions and documentation, scans and uploads records, maintains reports and logs, handles follow-up communications, and supports accurate, confidential benefit determinations.

Provides confidential administrative and functional support to the Human Resources department. Responsibilities include recruitment coordination, resume and interview management, employment verification, pre-employment testing, offers, onboarding, orientation, employee engagement, records maintenance, HR information requests, meeting coordination, and support for employee assistance and testing programs.

Develops and manages strategic communications, marketing content, newsletters, social media, website updates, media relations, and community outreach. Creates written, photographic, and video content; covers events at program locations; supports internal communications; analyzes surveys and social media metrics; and coordinates with vendors and consultants to advance organizational visibility, recruitment, advocacy, and engagement.