Teams at Steno

Coordinates litigation support operations by triaging and routing tickets, managing Zendesk and phone communications, monitoring job milestones, requesting vendor updates, and keeping clients informed. Resolves cross-functional issues, escalates urgent requests, maintains accurate case records, and supports knowledge-base and meeting-note projects. The role requires organized, precise handling of high-volume, deadline-driven workflows and familiarity with legal documents and eFiling or case-management platforms.

Process high-volume invoicing, research billing discrepancies, identify error patterns, make real-time judgment calls, and collaborate with billing and cross-functional teams. The role requires speed, accuracy, critical thinking, attention to detail, and learning billing, legal technology, and operations platforms. Schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. ET, with one Saturday per month.

Coordinates the end-to-end retrieval of medical records, including assembling request packets, obtaining provider pre-payments, shipping documents, processing incoming mail, tracking shipments, and maintaining accurate records. Works independently onsite while coordinating with remote teams and Finance. Ensures HIPAA compliance, protects sensitive documents, manages supplies, monitors multiple cases, and escalates issues promptly.