Teams at Stella Stays

Handle customer inquiries and bookings via phone, email, and chat; process reservations accurately; manage availability; resolve complaints; collaborate with teams to fulfill requests; participate in training and support customer service strategy and initiatives.

Own day-to-day accounting: record sales in Zoho Books, reconcile bank and OTA payments, manage e-commerce settlements, apply GAAP/IFRS (IFRS 15/16, IAS 16), process expenses, accruals, provisions and commissions, perform related-party and AR reconciliations, lead month-end closes and financial reporting, assist audits, and support collections.