Teams at Stefanini Group

Support WebMD consumer product management by creating feature backlogs and product documentation (user stories, use cases, flows). Collaborate with UX, design, and engineering to prioritize work, advise on technical implementation, lead acceptance testing with QA, and coordinate agile testing cycles and product launches. Provide regular updates and recommendations to product leadership.

Troubleshoot and resolve escalated infrastructure issues; build, deploy, and support clients, servers, and peripherals; maintain troubleshooting documentation; enforce configuration policies; and support infrastructure-related software. Requires a relevant BS and experience with Windows, Linux, networking, NAS, and SAN.

Investigate and resolve escalated HR cases related to benefits, payroll, retirement, leave/disability, and HR administration. Perform research, data entry, calculations for pensions/benefits, prepare benefit/retirement packets, participate in new-employee benefit orientation, maintain confidentiality, and perform Employee Service Associate duties as needed.