Teams at State Street

Leads global execution of a unified technology client engagement operating model. Oversees lifecycle and deal-pod delivery, governance, risk, performance management, and client experience improvements. Serves as the senior delivery counterpart to executive stakeholders, manages complex engagements and organizational dependencies, resolves escalations, and coaches senior leaders. The role requires enterprise transformation leadership, operating model centralization, data-led performance improvement, and accountability for measurable delivery outcomes.

Leads the enablement and transformation engine for Technology Client Experience. Owns client feedback, NPS insights, KPI reporting, engagement tooling modernization, content standards, process adoption, and transformation execution tracking. Establishes consistent client engagement practices across regions and teams while enabling data-driven decision-making, scalability, transparency, and continuous improvement. Partners with senior leaders and cross-functional teams to implement the operating model and translate strategy into measurable outcomes.

Senior leadership role accountable for Alternatives NAV operations, enterprise-level decision-making, staffing and operating model design, First Line of Defense risk ownership, audit and regulatory oversight, governance forum leadership, engagement with ERM/Compliance/Audit, and driving strategic transformation with appropriate risk governance.