Teams at Staples India

Leads Saviynt IGA implementation and operations, including minor enhancements, solution design, application onboarding, access certification, L2/L3 support, incident resolution, documentation, automation, and service improvements. The role mentors security analysts, supports project updates, promotes Saviynt certifications, and participates in roster-based shift operations and cross-skilling across IAM services.

Leads IAM operations delivery, managing a 20+ person team providing 24/7 L2/L3 support across IGA, CIAM, PAM, workforce identity, and PKI services. Owns SLAs, staffing and shift planning, capacity optimization, program reporting, automation, continuous improvement, change validation, vendor collaboration, and team development. Partners with cybersecurity leadership, engineering, architecture, product, and business teams to maintain production IAM services.

Leads CyberArk PAM operations, including privileged account and endpoint onboarding, EPM administration, upgrades, incident resolution, L2/L3 support, automation, documentation, and service improvements. Designs and deploys minor enhancements, transitions solutions into operations, mentors security analysts, supports shift rotations, and promotes CyberArk certification and cross-skilling.