Teams at Stake

Lead and grow an engineering squad responsible for Stake’s trading platform. Own trading flows, drive operational excellence (on-call, incident response, runbooks), provide technical leadership (architecture, migrations, integrations), manage vendors and cross-functional partners, and embed Risk/Compliance controls while coaching and developing engineers.

Provide outstanding multi-channel support for account management, trading, deposits/withdrawals and platform use. Investigate and resolve issues, de-escalate complaints, gather customer insights, recommend product and process improvements, collaborate cross-functionally, support compliance, and help scale and automate customer experiences.

Prepare annual financial statements and tax returns for SMSF customers, guide customer success team, and assist with customer onboarding.