Teams at Staffbase

Lead the strategy, architecture, and implementation of Staffbase’s multi-tenant search platform. Build hybrid keyword and vector retrieval, ranking, reranking, indexing, embeddings, multilingual search, and AI-generated answers with citations. Own relevance evaluation, observability, latency, permissions, tenant isolation, and graceful degradation. Partner with Product, Design, and engineering teams, make major technical decisions, improve search quality through measurable experimentation, and mentor engineers.

Leads technical solutioning for complex enterprise opportunities across Europe. Validates integration and customization requirements, designs architectures, scopes effort and risks, builds proofs of concept, supports RFPs and security questionnaires, and coordinates handoffs to engineering teams. Develops reusable solution assets, coaches Solutions Engineers, contributes product feedback, and leads technical discussions with executives and enterprise architects. Requires strong development, integration, cloud, SaaS, AI, communication, and German and English language skills.

Own strategic customer relationships, renewals, account health, churn prevention, adoption, and expansion opportunities. Lead business reviews, account planning, commercial negotiations, and executive conversations while helping customers maximize the Staffbase platform. Represent customer feedback internally and support customer marketing initiatives. The role requires SaaS customer success or account management experience, revenue quota ownership, strong presentation skills, and business fluency in German and English.