Stacker (stacker.com) Benefits Overview

Own post-sale relationships for a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Drive platform adoption, connect usage and content-distribution performance to marketing outcomes, deliver reporting and recommendations, manage customer health and retention, and identify growth opportunities. The role requires strategic account management, performance analysis, stakeholder communication, and cross-functional collaboration across Product, Marketing, Editorial, Distribution, and Value teams.

Own and improve customer operations infrastructure (HubSpot, PandaDoc), ensure data quality and governance, build reporting and forecasting for retention and renewals, implement customer health frameworks, create SOPs/playbooks, automate workflows with AI tooling, and partner cross-functionally to scale post-sale operations.

Edit and prepare brand and nonprofit newsroom stories for syndication on Stacker Connect, ensuring accuracy, style, and newsworthiness. Communicate edits and standards to clients, assess data methodologies, manage multiple stories on deadline, and suggest process improvements to optimize the editing pipeline.