Teams at Squircle IT Consulting Services Pvt Ltd

Leads international voice-process teams in premium contact centers, overseeing customer service operations, performance metrics, people practices, scheduling, attrition calculations, scorecards, and situation handling. Requires BFSI experience, strong customer-care knowledge, and proficiency in Microsoft Office, Lean methods, and workforce scheduling.

Lead Java application development using Java EE, Hibernate, JPA, JAX-RS, AngularJS, XML, SOA, and web services. Responsibilities include designing database architectures, supporting enterprise implementations, applying project management and strategic planning, leading development activities, managing change, and communicating effectively. The role requires strong technical expertise, leadership capability, and attention to detail.

Leads an international voice-process contact center team, overseeing customer service operations, performance metrics, people practices, score calculations, ratings, attrition, and situation handling. Requires BFSI experience, customer-care expertise, and proficiency in Microsoft Office, Lean, Green Belt principles, and scheduling. The role requires at least five years of international voice-program experience and two years as a team leader.