Teams at SquareTrade

Own and support the roadmap, backlog, discovery, and lifecycle management of SquareTrade’s My Account digital platform. Improve onboarding, account management, self-service, and customer lifecycle experiences through data-driven prioritization and measurable outcomes. Collaborate with operations, customer experience, marketing, partners, engineering, and global product teams to define solutions, manage risks, and deliver intuitive customer and service-agent experiences.

Own and support the My Account digital product roadmap, backlog, discovery, and lifecycle management. Partner with operations, customer experience, marketing, communications, partners, and engineering to improve onboarding, account management, self-service, and customer journeys. Define measurable outcomes, prioritize initiatives, translate insights into product requirements, support solution design, manage risks, and guide iterative delivery to improve engagement, retention, satisfaction, and support efficiency.

Own and support the My Account digital product roadmap, backlog, discovery, and lifecycle management. Partner with operations, customer experience, marketing, partner management, engineering, and global product teams to improve onboarding, account management, self-service, and customer service experiences. Use KPIs, customer feedback, and product discovery to prioritize work, define outcomes, manage risks, and deliver measurable improvements in engagement, retention, satisfaction, and support costs.