Teams at SquareTrade

Develop and maintain secure, scalable, high-performance microservices and APIs using Java and modern frameworks. Build CI/CD pipelines across AWS and Azure, monitor production systems, and improve reliability and performance. Participate in Agile XP practices including pair programming, TDD, planning, code reviews, standups, and retrospectives while collaborating with engineering, product, design, and development teams.

Develop service strategy, identify and evaluate new opportunities, design experiments and pilots, build business cases, and guide validated ideas toward launch. The role synthesizes customer, market, financial, and operational evidence into recommendations for senior leaders, influences cross-functional teams, and builds repeatable innovation capabilities. It is a senior individual-contributor position requiring strategic judgment, executive communication, advanced analysis, and the ability to turn ambiguous questions into evidence-backed decisions and action.

Provides production support and system escalation management for global customer and agent-facing platforms. Responsibilities include troubleshooting, issue replication, monitoring Datadog and Amplitude signals, documenting business impact, coordinating engineering and product teams, managing escalations, supporting compliance processes, and using SQL, dashboards, and AI tools to identify trends and improve triage. The role also serves as a regional technical concierge and subject matter expert for SquareTrade systems and service processes.