Teams at SquareTrade

Own and support the roadmap, backlog, discovery, and lifecycle management of SquareTrade’s My Account digital platform. Improve onboarding, account management, self-service, and customer lifecycle experiences through data-driven prioritization and measurable outcomes. Collaborate with operations, customer experience, marketing, partners, engineering, and global product teams to define solutions, manage risks, and deliver intuitive customer and service-agent experiences.

Leads first-line governance and oversight for underwriting, product design, distribution, claims, outsourcing, and customer outcomes within a regulated European insurer. Owns risk appetite implementation, fair value, monitoring, incident remediation, portfolio performance, and regulator-ready reporting. Challenges outsourced providers and intermediaries, supports governance forums and board reporting, and collaborates with pricing, actuarial, risk, compliance, legal, claims, and commercial teams. Requires strong insurance expertise, senior stakeholder influence, and fluency in English plus French or Dutch.

Leads commercial strategy and analytics for the North America Mobile business. Develops differentiated protection and lifecycle solutions, evaluates new revenue opportunities, builds financial business cases, supports RFPs, and shapes product, pricing, and go-to-market strategy. Partners with Business Development, Product, Finance, and senior executives to drive investment decisions, budgeting, forecasting, client adoption, and profitable growth. The role also requires leading talent and presenting recommendations to C-suite stakeholders.