SPS Benefits Overview

Leads onsite mail, reprographics, imaging, digital mail, print production, records, and document-service operations for a regulated financial-services client. Manages supervisors and frontline staff, client relationships, SLAs, budgets, compliance, information security, workflow performance, continuous improvement, and service quality. Oversees secure handling of confidential materials, production deadlines, reporting, staffing, training, and operational risk while serving as the primary client partner.

Provides floating office support across client sites, including mail and package handling, shipping, printing, scanning, binding, supply restocking, meeting room setup, front desk reception, visitor management, and administrative assistance. Delivers professional customer service while maintaining office organization and following shipping procedures. Requires reliable transportation for travel within an assigned regional area and the ability to lift up to 25 pounds independently.

Welcomes visitors, answers and routes calls, manages visitor registration and badges, handles mail and packages, schedules meeting rooms, supports events and office administration, maintains reception and shared spaces, and replenishes office and pantry supplies. Requires strong communication, organization, customer service, confidentiality, and familiarity with Microsoft Office, phone systems, and office equipment. The role involves frequent standing, walking, bending, and lifting packages up to 40 pounds or more.