SPS Commerce Benefits Overview

Leads and coaches 8–10 Account Executives selling SaaS supply chain solutions to small and emerging suppliers. Owns new business, upsell, cross-sell, retention, quota attainment, pipeline health, and forecasting. Participates in customer calls and deal management while developing team members, recruiting talent, managing performance, and building team culture. Partners with Sales, Training, Marketing, Customer Operations, and Implementation teams, and reports pipeline insights to senior leadership.

Manage and engage a shared customer portfolio through proactive outreach, relationship building, onboarding, implementation guidance, training, and product education. Monitor account health, drive adoption, identify risks, prevent churn, and partner cross-functionally to improve retention, customer satisfaction, and lifetime value. The role requires fluent Mandarin, strong English communication, organization, and effective problem-solving. It follows a hybrid model with regular office attendance in Beijing.

Own a quota-carrying strategic sales territory focused on acquiring net-new analytics customers and expanding existing accounts. Responsibilities include prospecting, managing sales cycles from lead generation through close, maintaining a 90-day pipeline, forecasting, cross-selling, upselling, coordinating with sales engineering and implementation teams, supporting customer satisfaction, and documenting activity in Salesforce.com.