SPS Commerce Benefits Overview

Processes contract updates, credits, usage imports, invoice changes, and customer billing requests. Validates data across ERP and CRM systems, performs level-two reviews, resolves billing exceptions, maintains controls and documentation, supports reporting, and identifies process improvements. Partners with Billing Support, Customer Success, Sales, and Finance to ensure accurate, compliant billing and reliable revenue reporting.

Provides customer support through phone, email, and chat by identifying issues, conducting root cause analysis, educating users, resolving moderate to complex problems, escalating when needed, and tracking interactions in a CRM. The role requires strong communication, technical process comprehension, organization, independent prioritization, teamwork, and availability for occasional evenings, weekends, and limited on-call shifts.

Build and lead SPS Commerce’s influencer, creator, and user-generated content marketing program. Responsibilities include developing strategy, identifying and managing creator relationships, negotiating partnerships, overseeing campaigns and deliverables, managing budgets and agencies, ensuring FTC compliance, producing content, and analyzing program performance. The role partners with social media, communications, product marketing, and talent marketing teams and may be hybrid in Minneapolis or fully remote.