Spry Methods, Inc.
Spry Methods, Inc. Benefits Overview
Company Culture
Offers a remote work program
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Design, develop, and deliver onboarding, technical, compliance, and professional development training for IT call center staff. Create materials (e-learning, guides, videos), run assessments, manage onboarding and training records, analyze performance metrics to identify gaps, and support knowledge management and proposal efforts while ensuring compliance and continuous improvement.
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Mid-level data analyst responsible for collecting, validating, and analyzing call center operational data; building dashboards and reports (Power BI/Tableau/Excel); monitoring KPIs and SLAs; performing root cause and workforce management analyses; supporting continuous improvement, governance, and stakeholder briefings; mentoring junior analysts and maintaining analytical infrastructure.
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Lead analytics for the Nashville IT Call Center: design and maintain dashboards and reporting, analyze operational metrics, drive process improvements, ensure data governance and quality, deliver executive briefings, mentor analysts, and support workforce planning and proposal efforts.
