Teams at Sprinklr

Lead cloud infrastructure engineering efforts focused on designing, deploying, automating, and optimizing highly available SaaS environments. Responsibilities include managing Kubernetes and Docker-based microservices, maintaining CI/CD pipelines, troubleshooting production systems, improving scalability and reliability, enforcing cloud security practices, and mentoring engineers. The role requires extensive experience with Azure or GCP, infrastructure-as-code, configuration management, databases, observability, cloud-native technologies, and Unix/Linux administration.

Leads complex enterprise customer partnerships, adoption, transformation, and value-realization programs. Builds success plans, monitors customer health and usage data, conducts executive business reviews, drives adoption, coordinates cross-functional teams, resolves blockers, and identifies retention and expansion opportunities. Owns high-value customers across complex stakeholder and technical environments, coaches colleagues, and develops governance practices. Requires Japanese and English proficiency, enterprise customer success or consulting experience, strong commercial judgment, executive communication, and travel within Japan.

Partners with Sales and Customer Success teams on enterprise sales engagements. Leads discovery sessions, researches client needs, designs and presents tailored SaaS solutions, facilitates workshops and proof-of-concepts, and translates platform capabilities into business value. Collaborates with Product, Engineering, Marketing, and Customer Success to create solution architectures and compelling demonstrations. Requires expertise in marketing technology, customer experience, digital transformation, integrations, and executive-level presentations, with up to 40% travel.