Teams at Springwell

Develops, administers, and oversees regional assisted living ombudsman services to protect residents' rights. Advocates for residents, ensures compliance with the Older Americans Act and state regulations, coordinates with the State Ombudsman Unit, supervises program activities, conducts outreach and facility visits, and maintains records and reporting.

Conduct comprehensive in-home assessments of older adults, create care plans, coordinate services with vendor agencies, document assessments in an electronic statewide database, and communicate with family, staff, and community professionals.

Provide administrative and clinical supervision for staff in Senior Care Options and One Care programs. Train and coach staff, review performance, ensure regulatory and agency compliance, and coordinate services with contracted health insurers to support seniors and people with disabilities.