Teams at splose

Provides first-line customer support for a SaaS practice management platform through chat and other channels. Handles general, billing, subscription, and basic technical issues; coordinates small-business data imports; meets support SLAs and resolution targets; escalates complex or critical cases; maintains product knowledge; and shares customer insights with Product, Engineering, and Customer Success teams to improve processes, documentation, and customer experience.

Own splose’s public API and integration ecosystem strategy, including access governance, documentation, partner onboarding, marketplace curation, and build-versus-buy decisions. Develop third-party partnerships and collaborate across Engineering, Product, Growth, Design, and Customer Success. Establish AI enablement tools, templates, playbooks, and processes to accelerate Product and Engineering workflows and encourage shared learning and adoption.

Lead engineering enablement across Architecture, Security, Reliability, and Data. Own SRE and Data maturity, paved-road adoption, incident response, coding standards, CI quality gates, and on-call design. Manage senior engineering specialists, consultants, and managed-service vendors while supporting the CTO. Remain hands-on approximately 30% of the time with AWS infrastructure, Terraform, ADRs, and incident rotations. Build scalable enablement practices for a growing SaaS company, preferably with regulated or healthcare data experience.