Teams at splose

Run standardized, high-volume onboarding for mid-market customers (15–49 practitioners). Enforce self-serve data templates, manage data migrations, escalate complex issues to engineering, capture friction patterns for process improvement, and promote upsell features like SMS and Stripe while maintaining SLA-driven, consistent customer experiences.

First-line live chat support for UK clients using Splose; troubleshoot product issues, log and track tickets, escalate bugs to product/engineering, maintain knowledge base, and collaborate with Customer Success to protect client experience and CSAT.

Provide frontline chat-based support for a SaaS practice management platform, handling billing and subscription enquiries, first-level technical troubleshooting, coordinating small business data imports, meeting SLAs, surfacing product issues to internal teams, and contributing to process and documentation improvements to boost customer satisfaction.