Teams at Splend

Phone-based consultative sales role selling vehicle subscriptions for rideshare drivers. Handle warm enquiries, educate customers on products and earnings potential, manage full sales pipeline using CRM, book new drivers into onboarding programs, collaborate with operations and depot teams, and maintain high customer service while meeting call and sales targets.

Face-to-face customer coordinator managing post-sale lifecycle: handle walk-ins, vehicle exchanges/returns, damage inspections, billing and insurance issues, record interactions in CRM/vehicle systems, coordinate with fleet and sales, and ensure contract compliance while delivering empathetic, solution-focused service.

Lead and coach a team of InLife Coordinators to own the end-to-end post-sale customer journey at the Cricklewood hub. Oversee daily hub operations, resource planning, escalations, and cross-functional collaboration. Drive process improvements, monitor NPS/retention/resolution KPIs, and act as the voice of the customer to improve retention and scalability.