Teams at Spinnaker Support

Serves as a technical advisor throughout the sales cycle for PostgreSQL support, modernization, and Oracle-to-PostgreSQL migrations. Leads discovery, solution design, demonstrations, workshops, proof-of-value engagements, RFP responses, and customer evaluations. Advises on PostgreSQL architecture, performance, security, availability, maintenance, migration, and operating models. Collaborates with Sales, Product, Engineering, Delivery, and Customer Success while helping establish scalable PostgreSQL practice assets and enablement materials.

Owns the technical delivery and ongoing stewardship of an enterprise ServiceNow CSM/TPSM platform. Designs, develops, configures, tests, deploys, and supports workflows, case management, portals, knowledge management, integrations, and custom applications. Reviews and improves partner-delivered configurations, manages releases and environment promotion, supports UAT and change governance, and resolves defects and performance issues while maintaining platform scalability, integrity, and auditability.

Provides remote fourth-level SAP Finance support for global customers, resolving complex SAP FICO, CFIN, and S/4HANA Finance issues. Translates country-specific tax and legal requirements into SAP solutions, including e-invoicing, e-reporting, and SAP Document and Reporting Compliance. The role also manages customer relationships, tracks issues through resolution, drives satisfaction, and supports urgent matters outside normal hours.