Teams at Spiko

Operate and scale daily fund and payment operations across multiple funds and currencies. Execute subscriptions/redemptions, manage SWIFT/SEPA flows, reconciliations, liquidity and NAV support, coordinate with external administrators, build controls and automations, support regulatory reporting (ACPR), and resolve client operational issues while partnering with Product, Engineering, and Legal & Compliance.

Own end-to-end client care and success: respond to inbound support, design AI-powered support workflows, monitor client health, manage key accounts, drive adoption and expansion, and partner with Product/Engineering to reduce ticket volume and improve the product experience.

Own end-to-end investor onboarding and KYC across multiple European markets: perform first-level KYC for individuals and entities, verify documents and bank accounts, monitor ongoing due diligence, escalate AML issues, investigate complex cases with Compliance, and drive onboarding improvements by leveraging AI/automation and partnering with Product and Engineering to streamline workflows and documentation.