Teams at Sphera

Manage SaaS customer relationships across onboarding, adoption, support, retention, and growth. Develop success plans, educate customers, monitor health and usage metrics, resolve issues with internal teams, prepare performance reports, support renewals, and identify expansion opportunities. The role serves low- to mid-tier accounts and requires strong communication, problem-solving, CRM or customer success platform experience, and a customer-focused approach.

Execute full-funnel, multi-channel industry marketing campaigns across Europe, localize content and digital programs, align with regional sales to accelerate pipeline, manage events and webinars, track and analyze campaign performance, and collaborate with product, field, and digital teams.

Write and maintain technical documentation while building AI-powered workflows that accelerate drafting, review, and publication. Configure Azure DevOps and AI platforms, create prompts and agent instructions, validate generated content, measure efficiency gains, and implement docs-as-code and context-sensitive help. Collaborate with engineers, QA, technical writers, and subject matter experts, while helping teams adopt AI tools and documenting new processes.