Teams at SPEKTRUM GROUP

Leads transitions of IT projects and capabilities into operational service, ensuring readiness, acceptance, early-life support, and risk management. Oversees Wiesbaden service delivery, infrastructure, incidents, problems, changes, service levels, budgets, vendors, and contractors. Coordinates multidisciplinary teams, manages customer and executive stakeholders, drives continual improvement, and ensures compliance with security and service requirements. The role requires extensive IT service management and project management experience, relevant certifications, and a valid National or NATO Secret clearance.

Provides first- and second-line support for NATO enterprise network infrastructure in Brussels. Responsibilities include monitoring, troubleshooting, configuring, securing and optimizing Cisco campus and data center networks; supporting ACI, SD-Access, ISE, wireless, DNS, DHCP, IPAM, firewalls and load balancing; deploying and refreshing equipment; managing incidents, changes, backups and documentation; and providing out-of-hours operational support.

Provide Level 3 functional and technical ServiceNow CSM support, resolve incidents, configure and deploy approved enhancements, monitor platform health, maintain environments, manage patches and upgrades, investigate performance and integration issues, and document support activities. The role requires coordination with NCIA teams, NATO business-hour coverage, occasional travel, and a valid National or NATO Secret clearance.