Teams at Spektra Systems LLC

Provide L1 customer and technical support by monitoring tickets, troubleshooting basic hardware and software issues, meeting SLAs, documenting resolutions, escalating problems, and communicating clearly with customers. Use ChatGPT and Microsoft Copilot to research solutions, summarize information, improve documentation, and work independently with minimal supervision. Rotational shifts, including nights, weekends, and holidays, may be required.

Supports the project management team by tracking tasks, timelines, and progress; preparing reports; maintaining project documentation; coordinating with team members; updating project planner records; and helping identify risks. The trainee will learn standard project management processes and cloud technologies while following team guidelines. The three-month training period includes monthly performance reviews and may lead to full-time employment based on performance.

Architects modular, multi-tenant SaaS platforms and AI-driven engineering workflows. Owns service boundaries, module contracts, identity, security, cloud infrastructure, migrations, observability, and agent guardrails. Designs AI product features, selects model providers, establishes evaluation and cost controls, and reviews high-risk changes. Coaches developers on specification writing and agent orchestration while collaborating with product and engineering leadership.