Teams at Specter

Own customer issues from initial report through resolution, coordinating with engineering and deployment teams. Monitor telemetry and PagerDuty to identify problems proactively, understand hardware, firmware, RF, ML, and software failures, and deliver personalized onboarding and support. Build scalable support systems, reduce recurring issues through product feedback, and support technical pre-sales diligence involving SLAs, integrations, security questionnaires, and delivery feasibility.

Owns the wireless software stack for a distributed mesh sensor network, including radio configuration, telemetry, diagnostics, chipset integration, fleet tooling, RF simulation, and field deployment support. The role requires debugging across radio, driver, kernel, embedded, and application layers while collaborating with RF, hardware, embedded, and backend teams to improve wireless performance, video quality, and reliability.

Productionize detection, tracking, and vision-language models across edge devices and cloud infrastructure. Build evaluation systems, data feedback loops, deployment pipelines, and production metrics; optimize inference cost and performance; run staged rollouts and experiments; and ship customer-facing features connecting inference services, APIs, and product behavior.