Jobs at Sparrow

Own customer account growth, renewals, expansion, adoption, retention, referrals, and customer experience. Develop lifecycle engagement programs, analyze customer data, lead strategic business reviews, resolve escalated issues, and identify expansion opportunities. Partner with Sales as a subject matter expert and solutions architect while coordinating cross-functional resources to improve customer outcomes and revenue performance.

Own full-cycle recruiting across sales, marketing, customer experience, revenue operations, partnerships, engineering, and product. Partner with hiring managers, source and engage candidates, build talent pipelines, manage interview processes, deliver strong candidate experiences, analyze recruiting metrics, and support talent strategy in a high-growth startup environment.

Own Sparrow’s product marketing strategy, including positioning, messaging, website copy, product and feature launches, market and buyer research, win/loss analysis, ideal customer profile refinement, and competitive intelligence. Partner cross-functionally with Marketing, Product, Revenue Enablement, Sales, and Account Management to support growth and develop sales training and enablement materials for a B2B SaaS product.

Manage and process employee leave paperwork and correspondence, coordinate with external administrative contacts, document escalations, maintain internal systems, and support continuous process improvements in a fast-paced, remote environment.

Prepare customized payroll plans and reconciliations for customers, support leave specialists with accurate payroll calculations, collaborate with payroll teams and internal stakeholders, collect product feedback, and identify improvements to payroll calculation software and integrations.

Manage and grow relationships with brokers, consultants, and channel partners in the West. Execute partner enablement and GTM programs, deliver training and sales tools, generate pipeline for AEs, support pitches and RFPs, capture partner insights, and act as Sparrow ambassador to increase platform adoption.

Sell Sparrow's leave management SaaS to HR teams and channel partners. Deliver product demos, articulate ROI, manage complex deal cycles, use the sales tech stack, close business to meet quota, and provide customer feedback to product and implementation teams.

Lead development and execution of strategic partner programs and go-to-market for brokers, consultants, and channel partners. Build and manage high-value relationships, create enablement resources and training, identify new growth partnerships, collaborate cross-functionally on product and market strategies, and track performance metrics to drive partner adoption and shared revenue goals.

Manage end-to-end employee leaves for US and Canada across multiple companies, ensuring compliance with FMLA/ADA and company policies. Communicate with employees, HR, payroll, and third parties; maintain confidential records; partner on payroll and claims; track metrics and SLAs; provide customer service, product feedback, and process improvements.

Lead and scale Sparrow's GTM partnerships with HRIS, disability carriers, payroll systems, PEOs, and point solutions. Secure and deepen partnerships, drive partner-sourced pipeline and closed-won revenue, coordinate cross-functional teams for integrations and shared customers, develop joint GTM initiatives, and build scalable processes, playbooks, and enablement for partner success.

Lead end-to-end product design for Sparrows leave management features. Drive discovery, interaction and UI design, prototypes, and shipped outcomes. Design for complex workflows, regulatory nuance, and multiple user personas. Partner closely with Product and Engineering, use research and data to iterate, and improve design systems and consistency across the product.