Teams at SPACEWELL

Leads end-to-end client projects within Professional Services, overseeing planning, execution, delegation, documentation, delivery, and process improvement. Serves as the primary client contact, aligns projects with business objectives, identifies opportunities from market developments, and mentors junior colleagues. Requires strong project management, consultancy, stakeholder management, analytical, leadership, and multilingual communication skills in Dutch, French, and English.

Manage the full lifecycle of DACH B2B SaaS customers, including onboarding, adoption, value realization, retention, renewals, and expansion. Develop success plans, lead QBRs, monitor health and usage metrics, mitigate risks, identify upsell opportunities, maintain CRM data, report on account performance, and share customer feedback cross-functionally. Engage operational, financial, technical, and executive stakeholders in German and English.

As a Customer Success Manager, you will guide B2B customers through their lifecycle, focusing on onboarding, value realization, retention, and identifying upsell opportunities while maintaining strong relationships and monitoring engagement metrics.