Teams at Sowelo Consulting sp. z o.o.

Manage and grow B2B SaaS customer relationships by driving adoption, retention, satisfaction, and expansion. Design scalable engagement programs, lead webinars and product training, monitor account health, identify risks, and reduce churn. Collaborate with Sales, Delivery, Technology, Product, and Support teams to improve the customer journey. Use quantitative and qualitative feedback to refine programs and advocate for customer needs.

Manage and scale customer success programs for a growing B2B SaaS customer base. Drive adoption, retention, satisfaction, and expansion through targeted communications, webinars, demos, training, and account engagement. Monitor customer health metrics, identify risks, reduce churn, and coordinate with Sales, Delivery, Product, Technology, and Support teams. Use customer feedback and performance data to improve programs and the overall customer experience.

Manage and grow B2B SaaS customer relationships by designing scalable engagement programs, improving product adoption and retention, reducing churn, and identifying expansion opportunities. Partner with Sales, Delivery, Product, Technology, and Support teams to improve the customer journey. Monitor account health, resolve risks, host webinars and training sessions, and use customer feedback and success metrics to refine programs.