Teams at Southwest Human Development

The EHR Help Desk Analyst provides technical support for MyAvatar issues, software updates, user assistance, system configuration, and compliance with HIPAA. They also contribute to process improvements and user training.

Monitor program operations for compliance with HSPPS, CACFP, Arizona licensing, and health/safety standards. Conduct audits, record reviews, and site visits; identify non-compliance, provide technical assistance, develop corrective action plans, track outcomes, maintain documentation, and support continuous quality improvement.

Lead creation and management of digital content across social, web, and email. Produce photos, video, graphics, and written stories; manage content calendars, CMS updates, and email campaigns; monitor performance metrics to optimize strategy; collaborate with program teams and manage communications projects end-to-end.