Teams at South Bay Workforce Investment Board Inc.

Provides front-office assistance to customers, visitors, staff, and community partners while supporting case management administration. Duties include answering calls, coordinating meetings, preparing documents, maintaining client and program files, entering data, tracking timesheets, managing office supplies, and delivering confidential, professional customer service. The role requires on-site attendance, collaboration with diverse populations, and occasional local driving to support office operations.

The Program Monitor is responsible for overseeing workforce development programs, conducting site visits, ensuring compliance, and supporting participant engagement and documentation review.

Develop employer partnerships and job opportunities, coordinate OJT/PWEX/internships, conduct employer outreach and recruitment events, refer and support participants through hiring and onboarding, maintain documentation and WIOA compliance, and achieve KPI-driven placement and retention goals.