Teams at SoundStack

The Enterprise Support Specialist provides technical support, customer onboarding, and manages escalations for VIP partners, ensuring high customer satisfaction and adherence to SLAs.

Lead SoundStack's Business Account Management for strategic customers: own business outcomes, retention, renewals, and expansion. Build the function, define processes and KPIs, run executive reviews, manage cross-functional escalations, drive NRR, and recruit and mentor future Business Account Managers.

The Systems Administrator maintains SoundStack's infrastructure, deploying and troubleshooting servers, supporting incident management, and improving operations with automation tools.