Teams at Sound Credit Union

Manage and update members' credit/debit card accounts, handle dispute processing (including Visa Online submissions and provisional credit), research and correct member or clerical discrepancies, and provide customer service support for card products.

Own and mature the enterprise automation platform, build and support scripted/integrated automation solutions, manage OpCon reliability and modernization, and contribute to core systems programming and analyst work within the Symitar ecosystem while supporting cloud transition.