Teams at SOTI

Provide hands-on IT service desk support for hardware, software, networks, access requests, and technical incidents. Investigate and resolve user issues, maintain global hardware asset inventories, support enterprise technologies, and troubleshoot LAN/WAN, server, virtualization, Active Directory, SCCM, Windows, macOS, and VoIP environments. The role also supports process automation, reporting, ITIL practices, security controls, technology deployments, and escalated technical challenges.

Manage the procurement lifecycle for the region: source and acquire goods and services, develop RFQs, negotiate terms, issue purchase orders, maintain supplier relationships, support contract renewals, coordinate with finance for invoices, and implement global purchasing processes.

Designs, scripts, configures, and executes performance tests for software applications and infrastructure. Analyzes performance data using JMeter, AppDynamics, Fiddler, and related tools to identify bottlenecks and production-readiness risks. Creates test strategies, plans, estimates, and KPI reports; collaborates with development and architecture teams on troubleshooting; contributes in Agile Scrum environments; and mentors teams on performance engineering and automation frameworks.