SOTI Benefits Overview

Qualify inbound leads and build pipeline through calling, email and LinkedIn outreach. Manage opportunities in Salesforce, articulate SOTI ONE solutions, reconnect cold leads, and meet quarterly targets to create sales opportunities for the field sales team.

Provide Level 3 technical support for SOTI software across 24x7 shifts: investigate and reproduce customer issues using various devices/virtual servers, collaborate with internal teams to resolve incidents, and maintain clear documentation and customer communication to improve experience.

Lead QA managers and quality engineering teams; define and drive QA strategy across automation, performance, security, and release-readiness; establish QA governance and metrics; partner with engineering and product leadership to improve release quality; hire and develop talent; scale automation frameworks and integrate CI/CD with quality practices.