Teams at SONIFI Solutions, Inc.

Provides advanced remote technical support for broadband, managed Wi-Fi, and network infrastructure issues. Troubleshoots WAN, LAN, routing, switching, wireless, RF, hardware, and software problems; performs maintenance, upgrades, monitoring, root cause analysis, and configuration changes. Coordinates field dispatches, recommends hardware replacements, documents customer records, and contributes to knowledge-base and continuous-improvement efforts while supporting customers in a 24x7 environment.

Leads a 10–20-person Network Engineering team responsible for managed Wi-Fi network configuration, deployment, validation, quality, resource planning, and customer escalations. The role combines people leadership with approximately 20% hands-on network engineering, including design, installation, turn-up, and validation. It also drives process improvements, automation, documentation, training, budgeting, cross-functional collaboration, and delivery performance. Approximately 10% travel is required across the United States, Canada, and Mexico.

Generates and qualifies new business leads through outbound calls, email campaigns, market research, and prospect research. Identifies decision-makers, supports targeted sales campaigns, maintains sales records in Salesforce, builds prospect relationships, monitors market trends, and improves lead-generation effectiveness. The role supports sales revenue goals and requires strong communication, relationship-building, and sales performance skills.