Teams at Sonatype

Deliver workforce analytics, executive reporting, and people insights to enable data-driven HR decisions. Build and maintain dashboards, standardize workforce metrics, ensure data quality and governance, leverage AI and automation to streamline reporting, and serve as a functional super user for People systems (ADP, 15Five, Lever). Support executive/Board reporting, system testing, and HR technology transformation.

The Senior Customer Success Manager will mentor customers on Sonatype product implementations, build trusted relationships, and drive customer value, ensuring high renewal rates and successful product usage.

The Senior Customer Success Manager guides customers in using Sonatype products, supports onboarding, builds relationships with technical and business stakeholders, and works cross-functionally to enhance customer outcomes.