Sonaca Benefits Overview

Leads customer quality and satisfaction for North American operations. Manages customer quality teams, complaints, escalations, root-cause investigations, corrective and preventive actions, scorecards, audits, and continuous improvement initiatives. Partners with Operations, Engineering, Program Management, Supply Chain, and Customer Support to resolve quality concerns, reduce quality escapes, strengthen customer relationships, and communicate satisfaction trends and risks to senior leadership.

The Quality Engineer interprets customer, contractual, engineering, and technical requirements to ensure QMS compliance throughout product delivery. Responsibilities include customer quality interfaces, audits, quality planning, procedure and work-instruction maintenance, inspection and First Article Inspection planning, personnel training, corrective action, root cause analysis, continuous improvement, and statistical process capability analysis using SPC tools. The role supports aerospace manufacturing operations and requires quality documentation, inspection, auditing, and customer satisfaction expertise.

Create, modify, and interpret 2D mechanical drawings and 3D CAD models using Creo and/or SolidWorks. Support the engineering product lifecycle for naval aircraft systems, including design, production, sustainment, and obsolescence. Build and manage bills of materials, parts lists, and drawing trees while applying MIL-SPEC and ASME standards. Collaborate effectively with the Fleet Support Team and work independently in an office environment.